Sierra Heating and Cooling LLC ("Sierra", "we", "us") respects your privacy. This policy explains what information we collect, how we use it, and your rights.
Information we collect
When you submit a service request, we collect the information you provide, which may include your name, phone number, email address, property address or ZIP code, service description, and preferred contact times. We also collect technical information automatically (IP address, browser type, pages viewed) for site analytics.
How we use information
We use the information you provide to respond to service requests, schedule and dispatch technicians, send appointment confirmations and invoices, follow up on completed work, and for routine business operations. We do not sell your information to third parties.
Cookies and analytics
The site uses minimal cookies for session management and, when consent is granted via our cookie banner, for analytics. You can decline analytics cookies and the site will continue to function normally.
Third-party services
We use trusted third-party providers for email delivery, scheduling, and analytics. These providers process information only on our behalf and are bound by their own privacy obligations.
Data retention
Service request and customer records are retained for the duration of the customer relationship and up to seven years thereafter for accounting and warranty purposes, consistent with Texas business records guidance.
Your rights
You may request a copy of the information we hold about you, ask us to correct inaccurate information, or request deletion of your information where retention is not required by law. To exercise these rights, email service@sierraheatingcooling.net.
Security
We use industry-standard safeguards including HTTPS encryption, secure server hosting, and limited internal access. No system is perfectly secure; we encourage customers to avoid sending sensitive personal information through web forms.
Children
This site is not directed at children under 13 and we do not knowingly collect personal information from children.
Contact
Questions about this privacy policy: service@sierraheatingcooling.net or call (281) 307-4644.